At GRUV, your privacy matters. We are committed to protecting your personal information and ensuring transparency in how we collect, use and safeguard your data.
Effective Date: 20 March 2026
GRUV ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you use our mobile applications (GRUV User App and GRUV Driver App).
We collect personal details such as your name, phone number, email address, and payment information when you register or use our services.
We collect pickup and drop-off locations, trip history, parcel delivery details, and fare information.
We collect information about your device, app usage, IP address, and interaction with the app to improve performance and user experience.
We collect location data to provide ride and delivery services:
We use your information to:
We may share your information:
We do NOT sell your personal data to third parties.
The GRUV Driver App collects location data in the background even when the app is not actively in use. This is necessary to:
Drivers can manage or disable location permissions from their device settings; however, this may affect app functionality.
The GRUV Driver App uses foreground services to:
A persistent notification may be shown when these services are active, as required by Android policies.
We implement appropriate technical and organizational measures such as encryption, secure servers, and restricted access controls to protect your personal data.
You have the right to request deletion of your account and personal data.
You can:
Once requested, we will process deletion within a reasonable timeframe, unless retention is required for legal or regulatory purposes.
The GRUV Driver App uses camera permission for driver identity verification purposes, including face verification and liveness checks. It may also be used when capturing profile or identity photos during onboarding or verification processes.
The camera is accessed only when the user actively uses a relevant feature within the app. The app does not access the camera in the background.
Images captured for verification may be processed and securely uploaded via encrypted connections to support fraud prevention, account security, and identity verification processes. Such data may be stored in accordance with applicable legal and business retention requirements.
You have the right to:
Our app may use third-party services (such as payment processors, maps, and analytics tools). These services may collect and process data according to their own privacy policies.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
We may update this Privacy Policy from time to time. Updates will be posted within the app or on our website with a revised effective date.
If you have any questions or concerns about this Privacy Policy, please contact us:
